Service design

Disco Innovation Studio offers expertise in designing impactful interactions and service experiences. Service design can be used to either create a new service or improve the interactions of an existing service (physical or digital).

Service design considers the bigger picture, which includes the interconnection of strategy, operations, policy, technology or other points of interaction. 

Why it matters

People's needs and expectations from businesses are evolving. There is a lot of complexity in the design of a service that needs to be considered within the context of the people you serve; if you do not understand what people want, you will be unable to respond effectively.

How we help

At Disco Innovation Studio, we know that every service has an ecosystem of interactions that can make or break a person's experience with your service. By understanding the motivations and behaviours of those using your service, we can ideate towards solutions that align with the lived experience of your customers.

Through service design, we build a foundation of understanding about people's needs in order to find meaningful and effective opportunities that will leave people impressed, engaged, and wanting to come back.

Our team has a proven track record of successfully designing service streams that support the sustainability of our communities and environments. We ensure that our service solutions are aligned with your strategic direction while maximizing convenience and removing barriers for your customers.

Our toolkit

Service blueprint

In-depth research

Service-based gap analysis

Remote or in-person workshops

Co-design and ideation

Service-based prototypes

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Disco Innovation Studio worked closely with partners, asked lots of hard questions, became familiar with the what, who and why, and developed diagrams, flows and wireframes to break things down in order to visualize work needed to get to the end goal.

— Jordan (Vivid Solutions)

Headshot of a person

"Disco Innovation Studio worked closely with partners, asked lots of hard questions, became familiar with the what, who and why, and developed diagrams, flows and wireframes to break things down in order to visualize work needed to get to the end goal."

— Jordan (Vivid Solutions)

How we work with you

Disco Innovation Studio has designed experiences in both the public and private sector, co-designing service delivery solutions centred around people and the environment. There are a few ways that we can use our design expertise to deliver value.

1

Dedicated service designer

We can provide a dedicated designer that we will embed within your project team.

2

Design sprint

We can provide a team of dedicated designers for a 10 week design sprint.

3

Iterative engagement

We can provide a dedicated service designer for an iterative research and design engagement.

Let's get things moving!

Get started by having a quick chat with us to see how we can help you design impactful experiences.

  • Have a meeting with us to discover your needs
  • Customize our services to your specific process
  • Start working together to facilitate change through design